Terms and Conditions

IMPORTANT TO READ BEFORE BOOKING!


If you need storage for just a few days, we recommend you to use the luggage storage facility in the airport.

  1. All bookings and confirmations must be made at least 3 days before your arrival. Should you require our service at a last minute, we will charge you extra fee of RM100.00.
  2. KL Spare Room is closed on Saturday, Sunday and Public holiday.  Should you require your luggage on these days a RM100.00 fee will be payable.
  3. KL Spare Room business hour is from 8.00am - 11.00pm.  Should you require your luggage outside our business hour, a RM50.00 fee will be payable.
  4. The specified date/time by you for pick up and delivery must be accurate.  Please be punctual.  If your flight arrives at 9.00am, your pick up time should be 10.00am. This will allow you time for passport clearance and etc.  We will charge you RM100.00 for waiting more than 30 mins.
  5. Your luggage must be padlock.  We will not accept your luggage for storage if you did not padlock your luggage.
  6. The bag, box or container you are storing needs to be strong and durable.
  7. Bicycles or surfboards need to be in a protective bag or box.
  8. Items of a live nature (animals or plants), illegal drugs, flammable goods or food stuffs may NOT be stored. If for any reason such items are discovered, your luggage will be disposed of (without compensation) or given to the Police.
  9. If someone other than yourself is to collect your luggage, you must give them the original storage receipt and a letter of authority, plus a detailed description of your luggage so they can identify it.
  10. Luggage left unpaid for 6 months or longer will be given to charity and no compensation offered. Payments can be made in person or via PayPal.
  11. Storage fees must be paid in full. No refund will be offered should you cut short your storage duration.
  12. KL Spare Room does not sell or share information to unrelated third parties.
  13. KL Spare Room is not interested with the items in your luggage. We are committed to serve our customers with high integrity.
Last but not least! 
BEWARE!!!
Please note that Malaysian laws (Dangerous Drugs Act 1952) impose the death penalty for drug trafficking.


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